ContextSMS for Microsoft Teams
It's easier over text
Introducing ContextSMS for Teams – the easy solution to revolutionize your customer engagement right within Microsoft Teams. Seamlessly send and receive text and picture messages person-to-person without ever leaving your team's favorite messaging platform.
Why SMS? With a 98% open rate, we're capitalizing on immediate engagement.
Big Picture Benefits
Elevate Customer Engagement
Research by Aberdeen Group found that companies with strong omnichannel engagement strategies retain on average 89% of their customers, compared to just 33% for those with weak omnichannel strategies.
Streamline Communication.
Solve issues quicly over text. A study by Twilio found that 85% of consumers prefer to communicate with businesses via text message for quick questions or issues, highlighting the efficiency and effectiveness of text-based communication in resolving customer queries promptly.
Increase Customer Loyalty
According to a report by Bain & Company, increasing customer retention rates by just 5% can lead to a 25-95% increase in profits, underscoring the importance of building customer loyalty through effective engagement and communication strategies.
Put ContextSMS for Teams into action
With ContextSMS for Teams, take your customer engagement to the next level by leveraging the power of text messaging within your favorite collaboration platform. Say hello to efficiency, convenience, and enhanced customer satisfaction.
Key Features
Chat-like Texting Experience
Engage with customers effortlessly, fostering a more personalized and friendly interaction.
Unlimited Messaging*
Benefit from unlimited messaging within the constraints of a fair use policy, ensuring cost-effectiveness and flexibility in communication.
*Fair use policy applies.
Landline Text-Enabling
Modernize communication channels, expanding reach and improving response rates.
NIST 800-171 Compliance
Meet security standards mandated by NIST 800-171, ensuring the protection of Controlled Unclassified Information (CUI) and enhancing overall data security posture.
Rich Media Messaging
Enhance communication clarity and engagement with the ability to share images and videos.
Enterprise-level Compliance and Data Retention
Ensure compliance with regulatory requirements by monitoring and retaining all text messages within the enterprise's audit boundaries. Mitigate risk associated with personal devices and preserve messaging history even when employees leave the organization.
Use Cases
Customer Support and Service
ContextSMS for Teams can be widely used by customer support teams to provide quick and efficient assistance to customers. Agents can easily respond to inquiries, troubleshoot issues, and provide updates—all within the familiar interface of Microsoft Teams. The rich media messaging feature allows for clearer communication by sending images or screenshots for better understanding of problems. Additionally, the mobile flexibility ensures that support agents can assist customers even when they're away from their desks.
Sales and Marketing Outreach
Sales and marketing teams can leverage ContextSMS to reach out to leads and prospects in a more personal and direct manner. By using the landline text-enabling feature, businesses can even utilize existing fixed-line phones to engage with customers via SMS, expanding their reach and improving response rates. The chat-like texting experience enables sales representatives to build rapport with customers, answer queries, and share product information, ultimately driving conversions and revenue.
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Internal Communication and Collaboration
Beyond external communication, ContextSMS can also enhance internal communication and collaboration within organizations. Teams can use it for quick updates, coordination of tasks, or urgent notifications without having to switch between different platforms. The multi-platform accessibility ensures that all team members, whether they're using Microsoft Teams or Cisco Apphub, can participate in the conversation seamlessly. This promotes efficiency, reduces communication silos, and fosters a more connected work environment.
Get Started for FREE with ContextSMS
